WARRANTY POLICY FOR AUSTRALIA
Effective: August 1, 2013
QualiFi Pty Ltd provides the following In-Home Warranty for Loewe Televisions 40" and above. For all other products a Carry-in (Back to Base) Warranty is offered.
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’.
The warranty offered is in addition to other rights and remedies offered under consumer law. The conditions contained in this warranty are applicable to purchases made within Australia only and override any international warranty offered by the manufacturer. Purchases outside of Australia are not supported by this warranty. Any false representation of these conditions either verbal or written from place of purchase will not be deemed binding.
QualiFi Pty Ltd acting as distributor for manufacturer offers this ‘warranty against defects’ if the following conditions are met:
Conditions of Warranty
LOEWE consumer products distributed by QualiFi Pty Ltd - ABN 70 084 617 167 are covered by the following warranties:
1) QualiFi Pty Ltd undertakes to repair, or at their option, to replace free of charge, any defective parts in the product supplied herewith and/or faults which in their opinion are due to defective workmanship within the warranty period.
2) Such repairs or parts replacement will be made without charge providing:
a. That the customer’s copy of the sales docket is presented as proof of the purchase date.
b. That the unit was purchased from an authorised dealer appointed by QualiFi Pty Ltd
c. That there has been no attempt to repair the unit by an unauthorised agent.
d. That the unit’s serial number has not been altered or removed.
e. In the case of a Carry-in product, the unit is delivered to a facility authorised by QualiFi Pty Ltd in either its original package or similar package affording an equal degree of protection. Postage, insurance and/or shipping charges are the responsibility of the purchaser.
f. That the unit was purchased in Australia and it is the original purchaser applying for repair under warranty. This warranty is non-transferable.
3) This warranty extends only to defects occurring under normal domestic use of the product where operated in accordance with our instructions.
4) The warranty period for LOEWE consumer products is as follows:
a. For LCD TV the warranty period is two (2) years (or 3 years if registering on-line) commencing from the date of purchase, subject to Clause 5.
b. For AV Components, including Audio Systems, CD/DVD/Blu-ray Players and DVD Receivers the warranty is two (2) years (or 3 years if registering on-line) commencing from the date of purchase, subject to Clause 5.
c. For Speakers (Passive, Active & Wireless), Stands and Accessories the warranty period is three (3) years commencing from the date of purchase, subject to Clause 5.
d. For External Hard Drives the warranty period is one (1) year commencing from the date of purchase, subject to Clause 5.
e. To register for the free extended warranty offer as described in 4a or 4b please go on-line within 14 days of purchase to: www.warranty.qualifi.com.au and follow the instructions.
5) This warranty expressly excludes:
a. Accessories supplied with the product or purchased optionally for use with it.
b. Damage sustained to the output circuits of power amplifiers that have been externally short-circuited.
c. External parts and features such as printing, lettering, knobs etc.
d. Fair wear and tear
e. Damage caused by excessive heat or humidity
f. Service costs which reveal that the unit is in normal working order, arising from failure to correctly adjust the controls of the unit or follow the instruction manual.
g. Any responsibility for inadequate aerial or Wi-Fi performance.
h. Mileage or travelling time in respect of service, or pick-up or delivery costs incurred (in the case of a Carry-in product).
Procedure for claims:
Should service become necessary during the warranty period, the owner should refer to www.qualifi.com.au to locate the nearest Authorised Service Agent.
In order to obtain warranty service, the owner must present their original store invoice with the product for repair to the authorised agent. For this reason we recommend you keep your store invoice in a safe place should it be required in the future.
Warranty is offered on a Carry-in basis (Back to Base), with the exception of Televisions 32" and over, to which an In-home service applies (within the metropolitan area of any major city). Televisions smaller than 32" are on a Carry-in basis only.