WARRANTY POLICY FOR AUSTRALIA - Stealth Acoustics products
Effective: January 1, 2012
QualiFi Pty Ltd provides the following Onsite Warranty.
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure'. The warranty offered is in addition to other rights and remedies offered under consumer law. The conditions contained in this warranty are applicable to purchases made within Australia only and override any international warranty offered by the manufacturer. Purchases outside of Australia are not supported by this warranty. Any false representation of these conditions either verbal or written from place of purchase will not be deemed binding.
QualiFi Pty Ltd acting as distributor for manufacturer offers this 'warranty against defects' if the following conditions are met:
Conditions of Warranty
Stealth Acoustics products distributed by QualiFi Pty Ltd - ABN 70 084 617 167 are covered by the following warranties:
1) QualiFi Pty Ltd undertakes to repair, or at their option, to replace free of charge, any defective parts in the product supplied herewith and/or faults which in their opinion are due to defective workmanship within the warranty period.
2) Such repairs, parts replacement, removal costs, return shipping costs, restoration of the wall or ceiling surface to a condition as close as reasonably possible to the original, will be made without charge providing:
a. That the customer's copy of the sales docket is presented as proof of the purchase date.
b. That the unit was purchased from and installed by an authorised dealer appointed by QualiFi Pty Ltd.
c. That there has been no prior attempt to repair the unit by an unauthorised dealer or agent.
d. That the unit's serial number has not been altered or removed.
e. QualiFi authorises all quotes before repair work commences, up to a maximum claim value of $5000 AUD.
f. That the unit was purchased in Australia and it is the original purchaser applying for repair under warranty. This warranty is non-transferable.
3) This warranty extends only to defects occurring under normal domestic use of the product where operated in accordance with our instructions.
4) The warranty period for Stealth Acoustics products is as follows:
a. For loudspeakers, the warranty period is five (5) years (or 10 years if registering on-line) commencing from the date of purchase, subject to Clause 5.
b. For amplifiers the warranty period is two (2) years (or 3 years if registering on-line) commencing from the date of purchase, subject to Clause 5.
c. To register for the free extended warranty offer as described in 4a and 4b please go on-line within 14 days of purchase to: warranty.qualifi.com.au and follow the instructions.
5) This warranty expressly excludes:
a. Accessories supplied with the product or purchased optionally for use with it.
b. Damage sustained to the output circuits of power amplifiers that have been externally short-circuited.
c. External parts and features such as printing, lettering, knobs etc.
d. Fair wear and tear
e. Damage caused by excessive heat or humidity
f. Service costs which reveal that the unit is in normal working order, arising from failure to correctly adjust the controls of the unit or following the instruction manual.
g. Any damage caused from structural subsidence, improper installation, misuse, abuse or operation under conditions other than specified in the instructions for use;
Procedure for claims:
a. The consumer must return the goods as per the requirements as stated in 'Conditions of Warranty' section 2 (e).
b. If the consumer is unable to take the goods back to the place of purchase, they can send the goods with a fault description, a copy of the purchase receipt and their contact details to:
QualiFi Pty Ltd
24 Lionel Road
Mt Waverley Vic 3149
Ph: 03 8542 1144